No, they do not bring samples with them. Please visit your local Lowes or search on Lowes.com to view the different products styles available.
Are the measure technicians knowledgeable about specific products/able to answer specific questions about the installation?
Absolutely, they are very knowledgeable regarding any product and will be able to answer any/all questions you have.
Our Measurer will call you 30 minutes prior to arriving to your scheduled appointment.
If you are currently living in the home, someone who is 18 or older must be present. If the property is vacant, you do not need to be there.
No, we will be able to take an accurate measurement with the furniture in place.
No, simply let our measure technician know what you want, and they will quote it accordingly.
No, each property will need its own detail from Lowes.
1 year. Anything after that we will have to come back out to remeasure your home.
We are required to do a lead assessment in any home built prior to 1978 due to the use of lead paint. We are only doing a visual assessment of the area, not a lead test.
Unfortunately, that is out of our scope of work with Lowe’s.
No, we will have to wait until you are finished with construction. To ensure an accurate measurement all walls must be in place.
I am having new countertops installed and I don’t have any currently, can you still measure for a backsplash?
To ensure an accurate measurement your new countertops must be in place before our measurement can be completed.
Determining an installation date depends on product availability and the scope of work for your installation. Once you purchase your installation at Lowes, we can determine an approximate timeline.
You will hear from a Flooring Specialist from Lowes. For next steps, please view here.
The Flooring Specialist at your local Lowes will be able to provide that to you.
Yes, we will absolutely need to remeasure to ensure our quote is accurate.
All our estimates account for the necessary waste to complete your installation. For any questions regarding an estimate please message us on our chat system or call us at 732-994-5556.
Unfortunately, that is not within our scope of work with Lowes. We only bind carpet runners for stairs.
My home was built prior to 1986 and I have sheet vinyl I’d like removed for installation; can you do that?
Regardless of when the vinyl was installed, if a home is built prior to 1986 the vinyl will need to be tested for asbestos before we are able to remove it.
Quarter round is not required but it is recommended for a finished look. Per the industry standard an expansion gap is left around the perimeter of the room and quarter round ensures the gap is fully covered.
New baseboards are not required, we can reuse your existing ones.
Our installation crews do not specialize in that trade and will not be able to assist you with any squeaky floors.
No, your dishwasher may not fit back in place if there is flooring under it. We will install the new flooring up to the dishwasher.
Please contact 800-445-6937.
Our installers can only remove/reinstall the existing toilet that is there.
Every job is different. Your dedicated coordinator will be able to give you a great estimation.
They will call you 30 minutes prior to arriving.
The installers wear Lowes Independent Contractor badges.
Our installers do not disconnect/reconnect gas appliances or gas heating units.
Our installers do not move electronics or hide wires (computers, stereos, home theaters, televisions, medical equipment, alarm systems, etc.)
Certain products like wood, laminate and some vinyl planks do require acclimation. If acclimation is required, our scheduling team will coordinate the delivery of materials prior to your installation date.
An installation crew consists of 2 or more qualified installers.
If you are currently living in the home someone who is 18 or older must be present. If the property is vacant, you do not need to be there.
Our installers will do their best to prevent it, but minor scuffs can occur during the installation.
Please message us on our chat system or call into our office at 732-994-5556 to get assistance.
Our installers will replace any damaged/missing tack strips for your installation.
Upon completion of the installation, every customer receives a one-year service warranty. Product warranty is dependent upon the manufacturer, please visit www.Lowes.com for more information.
It’s extremely important for your home to remain between 65-80 degrees year-round to ensure the longevity of your material. Products like wood, laminate and vinyl plank expand and contract based of the temperature of your home. If the climate is not maintained the floor can start to gap or buckle.
Any unopened product can be returned to Lowes, but we recommend keeping extra flooring or carpet.
Please reach out to via our chat system or call us at 732-994-5556.