Initial measurement
Does the measure technician bring samples with them?
No, they do not bring samples with them. Please visit your local Lowes or search on Lowes.com to view the different products styles available.
Are the measure technicians knowledgeable about specific products/able to answer specific questions about the installation?
Absolutely, they are very knowledgeable regarding any product and will be able to answer any/all questions you have.
Will the measurer call ahead, or will they just show up?
Our Measurer will call you 30 minutes prior to arriving to your scheduled appointment.
Do I have to be home for the measurement?
If you are currently living in the home, someone who is 18 or older must be present. If the property is vacant, you do not need to be there.
Do I need to move any furniture?
No, we will be able to take an accurate measurement with the furniture in place.
I am looking to get a few different products installed, do I need separate details for each type?
No, simply let our measure technician know what you want, and they will quote it accordingly.
I have a couple properties near each other I need measured, can we do it all under one detail?
No, each property will need its own detail from Lowes.
How long is my estimate good for?
1 year. Anything after that we will have to come back out to remeasure your home.
I was told you will perform a lead assessment when you measure my home. What does that mean ?
We are required to do a lead assessment in any home built prior to 1978 due to the use of lead paint. We are only doing a visual assessment of the area, not a lead test.
Can you measure my shower for tile?
Unfortunately, that is out of our scope of work with Lowe’s.
I am remodeling my house and there are no walls up, can you still measure for flooring?
No, we will have to wait until you are finished with construction. To ensure an accurate measurement all walls must be in place.
I am having new countertops installed and I don’t have any currently, can you still measure for a backsplash?
To ensure an accurate measurement your new countertops must be in place before our measurement can be completed.
How soon after my measurement is completed can I get installed?
Determining an installation date depends on product availability and the scope of work for your installation. Once you purchase your installation at Lowes, we can determine an approximate timeline.
Pre installation
My measurement has been completed. Who will I be hearing from What are the next steps?
You will hear from a Flooring Specialist from Lowes. For next steps, please view here.
How can I get a copy of my estimate?
The Flooring Specialist at your local Lowes will be able to provide that to you.
Since my measurement I have removed/added walls to my home, do you need to remeasure?
Yes, we will absolutely need to remeasure to ensure our quote is accurate.
Why is your estimate square footage higher than the actual size of the room?
All our estimates account for the necessary waste to complete your installation. For any questions regarding an estimate please message us on our chat system or call us at 732-994-5556.
Can you bind an area rug for our home?
Unfortunately, that is not within our scope of work with Lowes. We only bind carpet runners for stairs.
My home was built prior to 1986 and I have sheet vinyl I’d like removed for installation; can you do that?
Regardless of when the vinyl was installed, if a home is built prior to 1986 the vinyl will need to be tested for asbestos before we are able to remove it.
Is quarter round required for my hard surface installation?
Quarter round is not required but it is recommended for a finished look. Per the industry standard an expansion gap is left around the perimeter of the room and quarter round ensures the gap is fully covered.
Can my existing baseboards be reused, or do I have to buy new ones?
New baseboards are not required, we can reuse your existing ones.
Will they fix my squeaky floor when they come for the install?
Our installation crews do not specialize in that trade and will not be able to assist you with any squeaky floors.
Will the installers move my dishwasher and install under it?
No, your dishwasher may not fit back in place if there is flooring under it. We will install the new flooring up to the dishwasher.
Where do I find your contractor’s license and certificate of insurance?
Please contact 800-445-6937.
Will the installers be able to install my new toilet for me?
Our installers can only remove/reinstall the existing toilet that is there.
Installation
How long will my install take?
Every job is different. Your dedicated coordinator will be able to give you a great estimation.
Will the installer call ahead, or will they just show up?
They will call you 30 minutes prior to arriving.
Will the installer be wearing something from Hunter’s Flooring or Lowes?
The installers wear Lowes Independent Contractor badges.
Does the installer disconnect the gas lines on my dryer and stove?
Our installers do not disconnect/reconnect gas appliances or gas heating units.
Will the installers move my tv?
Our installers do not move electronics or hide wires (computers, stereos, home theaters, televisions, medical equipment, alarm systems, etc.)
Does my product have to acclimate?
Certain products like wood, laminate and some vinyl planks do require acclimation. If acclimation is required, our scheduling team will coordinate the delivery of materials prior to your installation date.
How many people will be coming out to install my flooring?
An installation crew consists of 2 or more qualified installers.
Do I need to be present for the installation?
If you are currently living in the home someone who is 18 or older must be present. If the property is vacant, you do not need to be there.
I just had my home painted; will it be affected during my installation?
Our installers will do their best to prevent it, but minor scuffs can occur during the installation.
I’m having trouble communicating with the installers on my job site. What can I do?
Please message us on our chat system or call into our office at 732-994-5556 to get assistance.
Will the installers replace my tack strips for my carpet installation?
Our installers will replace any damaged/missing tack strips for your installation.
Post installation
Do you warranty your work?
Upon completion of the installation, every customer receives a one-year service warranty. Product warranty is dependent upon the manufacturer, please visit www.Lowes.com for more information.
Why does my home need to be temperature-controlled year around?
It’s extremely important for your home to remain between 65-80 degrees year-round to ensure the longevity of your material. Products like wood, laminate and vinyl plank expand and contract based of the temperature of your home. If the climate is not maintained the floor can start to gap or buckle.
What should I do with my left-over material from installation?
Any unopened product can be returned to Lowes, but we recommend keeping extra flooring or carpet.
I have an issue with my installation, who do I contact?
Please reach out to via our chat system or call us at 732-994-5556.
